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The collected opinions of an august and aristocratic personage who, despite her body having succumbed to the ravages of time, yet retains the keen intellect, mordant wit and utter want of tact for which she was so universally lauded in her younger days. Being of a generation unequal to the mysterious demands of the computing device, Lady Bracknell relies on the good offices of her Editor for assistance with the technological aspects of her journal.

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Thursday, May 24, 2007

Last orders, please...

The 30th of May is the deadline for submitting nominations for this year's WOW! National Customer Service Award. You, as a customer, may nominate any business, or business individual, from whom you have received outstanding customer service (in the UK) at any time in the last 12 months. And you can do it on this form.

Given that disabled customers have more complicated service needs than the average non-disabled man on the Clapham omnibus, I reckon we're particularly well-placed to comment on customer service. After all, if we're getting good service, I think it's fairly safe to assume that everyone else is too.

And wouldn't it be nice to see praise for efforts made towards full accessibility of service in the write-up of the awards ceremony? It might even make some businesses who haven't taken it very seriously so far realise that it is worth doing. Because, frankly, I don't give a stuff whether shops and banks and restaurants and whatever are accessible because they're run by a philanthropist, or because whoever runs them has realised that making them accessible will increase profits. The bottom line is that I, and many of my regular readers, need them to be accessible.

Political ranting aside, exceptional customer service is now so rare that it deserves praise and recognition. If you've got a particularly fab hairdresser, mortgage adviser, taxi driver, newsagent or whatever, you've got just a few days left in which to nominate them for this year's award.


The Editor

3 Comments:

Anonymous Dame Honoria Glossp said...

I can't think of anyone. It isn't that I've had particularly bad service, I just can't think of any that have been exceptionally good!

11:55 am  
Blogger Mary said...

My experience is that there's a difference between the staff and "the business".

I say this because unfortunately while I can identify two dozen minimum-wage twenty-something staff members at various places who've been notably polite/respectful and offered (not forced) appropriate assistance in the last couple of months, I can't actually think of a single whole company that's made me think "wow, that's a bit good". In fact usually the staff are having to offer assistance because the business hasn't planned access properly. Which doesn't make the company worth nominating for an award.

6:51 pm  
Blogger The Goldfish said...

Her ladyship may be interested to learn she has received a Thinking Blogger Award.

11:25 am  

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